Hopeless at the help desk: A tale of two users.

InfoWorld Off the Record
November 25, 2015

Presto! Practical magic at the help desk

When a user's new PC is missing a vital workflow piece that seems lost forever, a stroke of good luck saves the day READ MORE

 
White Paper: DocuSign

I Dream of Easy

Salespeople spend more than half of their time on order processing and account maintenance - not selling. Sales operations teams need to produce results faster and that means eliminating paper and outdated systems. Learn More

Hopeless at the help desk: A tale of two users

Sometimes working in tech support feels like 'Groundhog Day' -- minus the incremental progress READ MORE

Webcast: RSA Security Inc

Brief Overview: Identity Management Situational Analysis

ESG's Senior Principal Analyst, Jon Oltsik, discusses the requirements for a successful identity and access management strategy. However, with the diverse group of individuals involved in this process and the rapid changes in today's IT environment, the IAM process is becoming increasingly difficult. Learn More

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