InfoWorld Cloud Computing Report

February 19, 2019

What cloud computing can learn from good BBQ

The process and ingredients that it takes to make your cloud computing project work are directly related to how you get a perfectly smoked piece of meat Read more ▶

Your Must-Read Stories

•	Beware the siren song of no-ops

•	Why IBM/Red Hat just might become a cloud powerhouse

•	CI/CD as a service: 10 tools for continuous integration and delivery in the cloud

•	Why cloud computing suddenly seems so hard and expensive

•	IBM Cloud Q&A: Kubernetes takes center stage

White Paper: West UC

The Foundation for Improving CX: Look to the Cloud

Customer service has always played an important role in business, but as technology has evolved, so has the notion of what it means to exceed customer expectations. Simply shortening contact center queue times or revising return and exchange policies no longer suffice. In order to compete today, organizations must exceed customer expectations throughout the entire customer journey. Read more ▶

Beware the siren song of no-ops

Some enterprises are buying into the no-ops premise, and so are setting unrealistic expectations for what cloudops should be Read more ▶

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Why IBM/Red Hat just might become a cloud powerhouse

AWS clearly leads the cloud pack among CIOs, and Microsoft has earned the No. 2 spot. But it's not Google who could be No. 3. Read more ▶

CI/CD as a service: 10 tools for continuous integration and delivery in the cloud

From Bitbucket and GitLab to AWS CodePipeline and Travis CI, look to these 10 cloud services to automate your software builds, tests, and deployments Read more ▶

Why cloud computing suddenly seems so hard and expensive

Enterprises are struggling with cost overruns, hiring, and security concerns, all problems that are easily overcome—and reflect a mature view of the cloud Read more ▶

IBM Cloud Q&A: Kubernetes takes center stage

As IBM's Think conference commences, general manager Jim Comfort explains how Kubernetes and container portability are central to IBM's cloud strategy and Red Hat acquisition Read more ▶

White Paper: Serenova

7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experience on the line, how can you be sure your contact center can meet – and exceed – expectations? Read more ▶